Terms and conditions

• Company Name: Global Vignettes
• Address: Feldbergstraße 78, 81825 München, Deutschland
• Phone Number: +4916099434577
• Email: [email protected]
• VAT Number: DE368736816

We provide digital vignettes that grant access to toll roads in various countries. By purchasing a vignette, you obtain the right to drive on specific toll roads for a predetermined period, subject to the rules and regulations of the respective toll authorities (see Section 11 – Toll Authorities).

• The vehicle details entered during the purchase (e.g., license plate number, country of registration, vignette type) are accurate.
• You have the legal right to purchase and use the vignette for the vehicle specified.
• You are aware of and comply with the toll regulations applicable in the selected country (see Section 11 – Toll Authorities).
• You understand that failure to have a valid vignette may result in fines or penalties, which are solely the user’s responsibility.

• The price of each vignette includes both the official toll price set by the respective toll authority and a service fee for the processing, handling, and customer support associated with the purchase.
• Payments can be made using credit/debit cards, PayPal, or other available methods.
• We reserve the right to modify prices and service fees at any time, but changes will not affect orders that have already been placed.

• Upon successful payment, the vignette is electronically registered with the respective national toll system (see Section 11 – Toll Authorities).
• You will receive a confirmation email with your vignette details.
• It is your responsibility to ensure that you receive the confirmation and verify the correctness of all provided details.

• 6.1 Downloading Your Vignette in Case of Technical Issues

  • If you do not receive your vignette via email, you can download it from the last page of your order confirmation on our website.
  • You may also submit a request through our contact form, providing your order number for assistance.

• 6.2 Possible Activation Delays

  • The activation of your vignette may be delayed due to high traffic volumes or system maintenance updates.
  • In such cases, the vignette will be activated as soon as possible, and we will notify you of any delays.
  • Customers are advised to purchase their vignettes in advance to avoid any inconvenience.

Refunds are only issued in cases where:

• The vignette has not yet been activated.
• The purchase was processed incorrectly due to a technical error on our end.
• The refund request is made before activation and complies with our withdrawal policy.

Refunds will be processed within 14 days to the original payment method.

• We act as an intermediary service for the purchase of electronic vignettes.
• We are not responsible for fines, penalties, or legal consequences arising from incorrect information provided by the user.
• We are not liable for technical issues, toll authority errors, or system failures beyond our control.

We process customer data in accordance with the General Data Protection Regulation (GDPR).

• We collect only the necessary information to process vignette orders.
• Customer data is not shared with third parties except where legally required.

For more details, please refer to our Privacy Policy.

Our service facilitates the purchase of digital vignettes, but the official toll management is handled by the respective authorities:

• Slovenia → DarsGo
• Switzerland → Federal Office for Customs and Border Security (FOCBS)
• Bulgaria → Vinetki.bg
• Czechia → Edalnice
• Romania → Rovinete.ro
• Slovakia → Eznamka

• These Terms and Conditions are governed by the laws of Germany.
• In case of disputes, we encourage customers to contact us directly to seek an amicable resolution.

• We reserve the right to update these Terms and Conditions at any time.
• Updates will be posted on our Website and will take effect immediately upon publication.
• Customers are advised to review these Terms periodically for any changes.

For any inquiries regarding these Terms and Conditions, please contact:

• Email: [email protected]
• Address: Feldbergstraße 78, 81825 München, Deutschland
• Phone: +4916099434577